Data We Gather When You Use Your Account
When you open an account, we collect the details you provide — your name, email address, phone number and any identity documents needed to verify your wallet. If you deposit via bKash, Nagad or Rocket, we receive a transaction reference and the mobile number tied to
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that wallet; we do not store your full bKash PIN or Nagad/Rocket authentication credentials. We also log device type, browser, IP address and session timestamps to detect unusual access patterns and keep your account secure. When you contact our support channel, the conversation content is stored
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so our team can follow up accurately. All payment references linked to bKash, Nagad and Rocket transfers are held in encrypted form and are not shared with advertising partners. We use session cookies and analytics pixels to understand how you navigate the lobby — you can
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manage cookie preferences through your browser settings at any time. Whether and how this data processing applies to you depends on your local law and the eligible region from which you access vx9.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.